Return & Refund Policy
At Eagle Moto | Racing Gear, your satisfaction is our priority. We stand behind the quality of our products and want you to ride with confidence. Please read our policy carefully before making a purchase.
1. Return Eligibility
We accept returns on items that meet all of the following criteria:
- Item is unused, unworn, and in its original condition
- All original tags, labels, and packaging are intact
- Item is free from odours, dirt, damage, or signs of use
- Proof of purchase (order number or receipt) is provided
For hygiene and safety reasons, all returned gear must be in a condition suitable for resale.
2. Return Timeframe
Returns must be initiated within 15 Days of the delivery date. Requests made after this period will not be accepted.
To initiate a return, please contact us at eaglemotoofficial@gmail.com with your order number and reason for return.
3. Refund Process & Timing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5 business days.
- Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
- Original shipping charges are non-refundable unless the return is due to our error.
4. Exchange Options
We offer exchanges for a different size or colour of the same product, subject to availability.
- To request an exchange, contact us at eaglemotoofficial@gmail.com within 15 DAYS of delivery.
- If the requested item is unavailable, we will issue a store credit or full refund at your preference.
5. Damaged or Defective Products
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at eaglemotoofficial@gmail.com with:
- Your order number
- Clear photos of the damage or defect
- A brief description of the issue
We will arrange a replacement, exchange, or full refund at no additional cost to you. Return shipping for defective items will be covered by Eagle Moto | Racing Gear.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as Final Sale or Clearance
- Customised or personalised products
- Items that have been worn, washed, or altered
- Gift cards
- Items returned without original packaging or tags
7. Return Shipping Costs
- Change of mind returns: Return shipping costs are the responsibility of the customer.
- Defective or incorrect items: Eagle Moto | Racing Gear will cover return shipping costs.
- We recommend using a trackable shipping method for all returns. We are not responsible for items lost in transit.
Contact Us
For any return or refund enquiries, please reach out to our team at eaglemotoofficial@gmail.com. We aim to respond within 1–2 business days.